Mae44 Privacy Policy — How We Protect Your Data
Updated: January 2026. This policy explains how mae44 collects, uses, and protects personal information of users in Malaysia.
Types of Information We Collect
When you register and use the mae44 platform, we collect various categories of information to ensure services run smoothly, safely, and relevantly for you. This information is gathered directly from you or automatically while you use the platform.
Account Information
This includes your full name, Malaysian phone number, encrypted password, and identity verification details you provide during registration or account verification. This information is necessary to manage your account and ensure secure transactions.
Device and Browser Information
We collect technical information such as device model, operating system, browser type, IP address, screen resolution, and language settings. This data helps us optimize the platform experience, especially for mobile devices used by most Malaysian users.
Local Payment Information
When you make deposits or withdrawals, we record transaction details in Malaysian Ringgit (RM), including payment methods used such as TNG eWallet, FPX, or DuitNow, the transaction amount, and time. We do not store full bank account numbers or card information on our servers—processing is handled by licensed payment providers.
Platform Usage Data
We log pages you visit, games you play, session duration, in-platform actions, and betting history. This data helps mae44 understand user interaction and allows us to improve the experience over time.
- Name and phone number
- Encrypted Password
- Device & Browser Information
- MYR Transaction Records
- Cookie & Session Data
- Platform Usage History
Purpose of This Information
Mae44 uses collected information solely for service delivery and enhancing user experience. We do not sell or rent users' personal data to any external parties for independent marketing.
Creating, verifying, and securing user accounts, as well as processing login requests and identity verification.
Verifying and recording deposits, withdrawals, and transactions in RM to ensure financial accuracy and user safety.
Detecting and preventing fraud, account abuse, unauthorized access, and suspicious activities that could affect other users.
Analyzing usage patterns to improve the user interface, increase platform speed, and add relevant features.
Sending important notifications related to your account, transactions, terms updates, and necessary support information.
Complying with applicable Malaysian legal obligations including record-keeping and reporting requirements.
Cookies and Tracking Technologies
The mae44 platform uses cookies and similar technologies to enhance user experience and ensure essential platform functions operate properly. Cookies are small data files stored on your device when you visit our platform.
We use two main types of cookies. First, essential cookies required for basic platform functions like login sessions and security — these cannot be disabled without affecting platform functionality. Second, analytical cookies that help us understand how users interact with the platform to continuously improve it.
You can control cookie settings through your browser. Disabling certain cookies may affect your platform experience. mae44 does not use third-party cookies for advertising purposes.
Personal Data Storage and Security
Mae44 takes appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard technology.
Your personal data is stored on servers protected by strict access controls. Only authorized staff with a need to perform their duties can access user data, and they are bound by strict confidentiality obligations.
- Active account information is stored for as long as your account remains active
- Transaction records are kept for at least 7 years to comply with legal requirements
- Logs and session data are retained for up to 90 days
- After account closure, personal data is deleted or anonymized within a reasonable period unless legally required otherwise
Sharing with Third Parties
Mae44 does not sell or share users’ personal data with third parties for marketing purposes. However, we may share necessary information with licensed service providers we use—such as licensed payment processors—solely to deliver the service. All third parties involved are bound by strict data protection agreements and are prohibited from using the data for other purposes.
User Rights Regarding Personal Data
As a mae44 user, you have specific rights concerning the personal data we hold. We are committed to making it easy for users to exercise these rights in a clear and hassle-free manner.
You have the right to request a copy of your personal data that we hold via our support channels.
If any of your information is inaccurate or outdated, you can request corrections through your account settings or support.
You can request deletion of your data, subject to applicable legal data retention obligations.
You have the right to object to the processing of your data for certain purposes, including promotional communications.
To exercise any of these rights, contact our support team at [email protected] or check FAQ section for further guidance.
Policy Changes and How to Contact Us
Privacy Policy Updates
Mae44 reserves the right to update this Privacy Policy from time to time in line with changes in services, technology, or applicable Malaysian laws. Any material changes will be communicated to users via platform notifications or the registered email address. The latest update date will always be displayed at the top of this policy. Continued use of the platform after the policy changes take effect is considered acceptance of the updated policy.
How to Contact Privacy Support
If you have any questions, concerns, or requests regarding this Privacy Policy or how mae44 handles your personal data, please contact our support team via email at [email protected]. We strive to respond to every inquiry in a reasonable timeframe.
You may also refer to FAQ section For immediate answers to common privacy and account security questions, check our FAQ. If you believe your privacy rights have been violated and are unsatisfied with our response, you have the right to contact the relevant authorities in Malaysia.
Questions About Your Account Privacy?
Check the FAQ section for quick answers, or log in to manage your account and privacy settings directly on the platform.